> ## Documentation Index
> Fetch the complete documentation index at: https://treasure-lovers-ep2.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

> Find answers to common questions about accounts, fees, payments, shipping, returns, offers, security, and support on Treasure Lovers.

Get quick answers to the most common questions about buying, selling, and managing your account on Treasure Lovers.

<Accordion title="How do I create an account?">
  Click **Sign Up** in the top right corner of any page. Enter your email address, choose a password, and confirm your email. You can also sign up with Google or Apple for faster access. Once verified, you can start browsing and listing items immediately.
</Accordion>

<Accordion title="Are there fees for buying or selling?">
  Creating an account and browsing listings is free. Sellers pay a small listing fee and a commission when an item sells. Buyers do not pay platform fees beyond the item price, applicable taxes, and shipping costs. Full fee details are shown before you finalize any listing or checkout.
</Accordion>

<Accordion title="What payment methods are accepted?">
  Treasure Lovers accepts major credit and debit cards, Apple Pay, Google Pay, and PayPal. Available methods may vary by your location. All payments are processed securely through our encrypted checkout system.
</Accordion>

<Accordion title="How does shipping work?">
  Sellers set their own shipping options and costs when listing an item. At checkout, you will see the estimated delivery window and carrier. Once the seller ships, you will receive tracking information by email and in your account under **Purchases**.
</Accordion>

<Accordion title="What is the return and dispute policy?">
  Returns are handled between buyer and seller unless an item is significantly not as described. If you receive an item that does not match the listing, open a dispute within 48 hours of delivery through **Purchases > Report an Issue**. Our support team will review the case and help reach a fair resolution.
</Accordion>

<Accordion title="What items are prohibited from listing?">
  You may not list counterfeit goods, stolen property, live animals, hazardous materials, weapons, or items that violate local laws. We also restrict certain regulated collectibles that require special credentials. Review our full Prohibited Items policy in the footer of any page.
</Accordion>

<Accordion title="How do offers work?">
  Buyers can send offers below the listed price. Sellers can accept, decline, or counter within 48 hours. If the seller accepts, the item is reserved for you at the agreed price for 24 hours so you can complete checkout. Counter offers reset the 48-hour window.
</Accordion>

<Accordion title="How do I keep my account secure?">
  Use a strong, unique password and enable two-factor authentication in **Account > Security**. Never share your login details or pay outside the Treasure Lovers platform. We will never ask for your password by email.
</Accordion>

<Accordion title="How do I contact support?">
  Visit the **Help Center** and click **Contact Support** to send a message. For urgent issues related to payments or disputes, use the in-app chat for faster response times. Our team typically replies within one business day.
</Accordion>

## Related pages

* [Troubleshoot Common Issues](/help/troubleshooting)
* [Manage Your Treasure Lovers Profile](/account/profile)