> ## Documentation Index
> Fetch the complete documentation index at: https://treasure-lovers-ep2.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot Common Issues

> Fix login problems, payment failures, missing listings, offer errors, image uploads, and email delivery issues on Treasure Lovers.

Run into a problem while using Treasure Lovers? The sections below walk you through the most common issues and how to resolve them quickly.

<Accordion title="I can't log in to my account">
  **Cause**: Incorrect password, unverified email, or browser cache issue.

  **How to fix**:

  1. Double-check that Caps Lock is off and you are using the correct email address.
  2. Click **Forgot Password** on the login page and follow the reset link sent to your email.
  3. If you signed up recently, check your inbox or spam folder for the verification email and confirm your address.
  4. Clear your browser cache and cookies, then try logging in again.
  5. If the issue persists, try a different browser or device.
</Accordion>

<Accordion title="My payment is failing at checkout">
  **Cause**: Insufficient funds, expired card, bank security block, or incorrect billing details.

  **How to fix**:

  1. Confirm your card is not expired and has available funds.
  2. Verify that your billing address and zip code match what your bank has on file.
  3. Try a different payment method, such as PayPal or a different card.
  4. Contact your bank to ensure they are not blocking the transaction.
  5. If all else fails, wait a few minutes and try again, or contact Treasure Lovers support.
</Accordion>

<Accordion title="My listing is not showing up in search">
  **Cause**: Pending review, missing required fields, or policy violation.

  **How to fix**:

  1. Go to **Account > My Listings** and check the status of your item. New listings may take up to 30 minutes to appear.
  2. Make sure all required fields are completed, including title, description, price, category, and at least one photo.
  3. Review the listing for any prohibited content or policy violations. If rejected, you will see a reason with steps to edit and resubmit.
  4. Check that your listing is set to **Active**, not **Draft**.
</Accordion>

<Accordion title="My offer is not sending">
  **Cause**: Offer too low, listing no longer available, or account restriction.

  **How to fix**:

  1. Ensure your offer meets the minimum threshold set by the seller, if any.
  2. Confirm the item is still active and has not been sold or delisted.
  3. Check your account status. Unverified accounts or accounts with outstanding disputes may have temporary restrictions.
  4. Refresh the page and try again. If the button remains unresponsive, clear your browser cache.
</Accordion>

<Accordion title="My images are not uploading">
  **Cause**: File too large, unsupported format, or unstable connection.

  **How to fix**:

  1. Use JPG, PNG, or WEBP files under 10 MB each.
  2. Resize very large images before uploading.
  3. Check your internet connection. If it is unstable, wait and try again.
  4. Disable browser extensions that block scripts or media uploads, such as ad blockers.
  5. Try uploading from a different browser or the mobile app.
</Accordion>

<Accordion title="I am not receiving emails from Treasure Lovers">
  **Cause**: Emails landing in spam, incorrect email address, or unsubscribed from notifications.

  **How to fix**:

  1. Search your inbox and spam or junk folder for emails from @treasurelovers.com.
  2. Add our sender address to your contacts or safe senders list.
  3. Go to **Account > Notifications** and confirm that email is enabled for the types of alerts you expect.
  4. Verify your email address in **Account > Profile** if you recently changed it.
</Accordion>

<Note>
  If you have tried the steps above and still need help, contact Treasure Lovers support through the **Help Center** or in-app chat. Include screenshots and a clear description of what you were doing when the issue occurred so we can assist you faster.
</Note>

## Related pages

* [Frequently Asked Questions](/help/faq)
* [Manage Your Treasure Lovers Profile](/account/profile)